Support Representative

Category: Operations

Location: United Kingdom

About the Role

We’re looking for a highly motivated Support Representative to complement our fantastic team. As our Support Representative, you will provide operational support to our global customers to ensure Audoo’s high levels of quality are maintained.

Primary Responsibilities

  • Providing customer support via telephone/email/in person
  • Coordinating daily support workflow tasks across global network
  • Resolving stakeholder questions and issues
  • Working closely with third parties to manage the escalation of issues
  • Suggesting solutions for common problems and creating documentation
  • Help with international expansion strategy and new country set up
  • Perform quality controls and monitor production KPIs
  • Reporting on support activity, results and trends
  • Training new support staff
  • Improving overall stakeholder satisfaction

Personal Specification


  • Proven experience in a similar support role or self-starter with a can-do attitude
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent communication skills
  • Outstanding organisational skills & high attention to detail
  • Ability to work in a fast-paced environment
  • Strong computer skills



  • Experience of working in an early-stage company
  • Knowledge of business principles
  • Leadership ability
  • European language
  • Full UK driving license and access to vehicle

Qualities & Attitude

You will be passionate about three things… Technology, Music and Changing the World! You will be an inquisitive, creative and quality obsessed individual. We are a small, fast paced team so you need to be able to work in a dynamic environment that values clear communication but equally happy to work autonomously.

Benefits of working at Audoo

  • Up to 10% annual company performance bonus
  • Company share options
  • Private healthcare cover
  • Life assurance
  • Monthly music streaming allowance
  • 25 days holiday plus bonus days
  • 3pm finish on Friday’s