About The Role

We are looking for a world class General Manager to lead our business in North America and further help accelerate our growth in the region.

This role is based in Los Angeles, California. 

You shall report directly into the Chief Commercial Officer and become the ‘point person’ for nurturing and growing our most valuable commercial client relationships.

Key Responsibilities

• Build, optimise and execute strategies ensuring engagement, adoption, success, retention, and growth
• Regularly revise existing customer processes and metrics to suggest and deliver improvements
• Evolve and deliver on success metrics
• Acquire new customers
• Deliver contract renewals of existing customers and generate upsell opportunities
• Contribute to the evolution of organisational model allowing continuation of rapid business growth
• Be our customers’ hero - know their challenges and find ways to help them achieve more, you are always their first call
• To bridge relationships across our and client organisations with departments including customer success, marketing technology, finance & operations
• Manage the growing in-market team across marketing, technology, operations and customer success

About You

• You are a self starter, the region is new and your drive will be every part of the process from customer acquisition, marketing, process and product growth.
• You will be someone who always says ‘yes, I’ll sort that’ and with a huge smile - no task is too much; problem solving and being challenged is your favourite past time
• You will be highly commercially and a born negotiator 
• You have prior experience working with music rightsholders including performing rights organisations, music publishers, and record labels.
• You love detail, from legal to planning, then billing cycles and reviews
• You have experience managing relationships in multiple locations around the region with large matrix organisations (basically, you can ‘play the politics’ without getting stuck in them and succeed)