Our Website uses cookies and similar technologies. Cookies are small text files that are downloaded to your device. Cookies contain uniquely generated references which are used to distinguish you from other users. They allow information gathered on one webpage to be stored until it is needed for use on another, allowing our Website to provide you with a personalised experience (like remembering your favourites) and provide us with statistics about how you interact with our Website.

Cookies are not harmful to your devices (like a virus or malicious code) but some individuals prefer not to share their information (for example, to avoid targeted advertising).

1. Different types of cookies

Session vs. persistent cookies: cookies have a limited lifespan. Cookies which only last a short time or end when you close your browser are called session cookies. Cookies which remain on your device for longer are called persistent cookies (these are the type of cookies allow websites to remember your details when you log back onto them).

First party vs third party cookies: cookies placed on your device by the website owner are called first party cookies. When the website owner uses other businesses’ technology to help them manage and monitor their website, the cookies added by the other business are called third party cookies.

Categories of cookies: cookies can be grouped by what they help the website or website owner do (the Purpose).

  • Necessary cookies are cookies which help the Website to run properly (when they are strictly necessary cookies it means their only function is to help the website work).
  • Performance cookies help a Website owner understand and analyse how Website visitors use their website.
  • Analytical cookies are used to understand how visitors interact with the Website. These cookies help provide information on metrics the number of visitors, bounce rate, etc.
  • Marketing cookies tailor online adverts to reflect the content you have previously browse and help inform companies about your interests so they can show you relevant adverts.

2. What do we use cookies for?

We use cookies to:

  • to track how visitors use our Website, to improve our service and user experience
  • to record whether you have seen specific messages we display on our Website
  • to keep you signed into our Website, to improve our service and user experience
  • where we post content and links to content, we use cookies to capture and analyse information such as number of views and shares

We use Hotjar and Google Analytics cookies only to better understand our users' needs, and to optimize our service and experience to you, our partners, and customers.

Hotjar is a technology service that helps us better understand our users' experience (eg how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please follow this link to Hotjar's cookie information

Google Analytics uses a set of cookies to collect information and report site usage statistics without personally identifying individual visitors. The main ‘_ga’ cookie used by Google Analytics enables a service to distinguish one visitor from another, lasts for 2 years, and is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites.

For further details, please follow these links to Google Analytics cookie information, and Data privacy information.

We can only use cookies with your permission (you will be prompted by a message when you first visit our Website, also known as a cookie banner, where you can choose to accept or decline our cookies).

You can update your cookie settings on our Website by selecting ‘Accept’ or ‘Reject’ on the cookie banner itself by toggling on or off the different cookie types.

You can choose to decline cookies but if you turn off necessary cookies, some pages and functions on our Website may not work properly. You can also manage cookies through your browser settings or device settings (your user manual should contain additional information).

You can also delete cookies directly with the relevant third parties (for example, you can disable Google Analytics on their website).