Privacy Policy

Privacy policy

Audoo is operated by Audoo Limited, a company registered in England under Company number 11530289, whose registered office is at Unit 23, Tileyard London, Tileyard Road, London, N7 9AH  (“we”, “our”, or “us”).

For the purpose of the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679 (including any legislation incorporating it into local law), we are the data controller. This means that we are responsible for and control the processing of the Personal Information that we collect about you. “Personal Information” or “personal data” means information that can be used to identify or contact you.

This Privacy Policy (together with our User Terms and Conditions) applies to Personal Information we collect about you and to your use of (our “Site”). It also covers how we use your Personal Information, who we disclose it to, where we might transfer it to, how we protect it and your rights in relation to it.

Please read the following information carefully.

By visiting and using our Site, we will assume that you have read and understood this Privacy Policy.

If you have any questions about our privacy practices, please contact us at


Personal information collection

Once you register for our Services via the Site, we may collect a variety of information about you, including the categories of information described below.

We may combine the information you provide to us directly with information we collect about you and information we receive about you from other sources, and use the combined information for the purposes set out below (depending on the types of information we receive).

We shall retain your Personal Information for as long as you have an account with us and for such additional period after that as is necessary to allow us to meet our legal and regulatory obligations.

1. Personal Information that you provide to us directly

You may provide Personal Information to us in various ways including:

  • when you register to use the Site, whether directly or through a social media channel;
  • when filling in forms on the Site;
  • corresponding with us using messaging features of our Site or by phone, e-mail or other form of communication;
  • providing a review of the Site – for example, on Google;
  • participating in discussion boards;
  • sharing, linking or using any other social media functions on our Site or contacting us through social media channels; or
  • if you enter a competition, promotion or survey or provide us feedback on our Services.

Personal Information you give us may include your full name, address, e-mail address, social media ‘handle’, age, gender, phone number, personal description and photograph.  Where you register to use the Site using a social media profile, the information from that profile which is provided to us will be determined by your privacy settings in that social media platform.

Also, in the course of providing Services to you, we may collect special categories of Personal Information about you, to allow us to provide the Services. This type of Personal Information may include information about your membership of a political or professional association or information about your health, for example.  If we request such Personal Information from you, we will explain why we are requesting it and how we intend to use it. We will only use this Personal Information to allow us to provide the Services to you.

2. Personal Information that we collect about you

Each time you visit our Site, we may automatically collect the following information:

  • technical information, including the Internet protocol (“IP”) address used to connect your computer to the Internet, the type of mobile device you use, mobile network information, browser type and version, time zone settings, operating systems and platforms; and
  • details of your use of our Site including, but not limited to, traffic data, location data, weblogs and other communication data, and the pages and other resources that you access.

3. Location Information

We may also use GPS technology to determine your current location. Some of our location-enabled services require your Personal Information for the feature to work. If you wish to use the particular feature, you will be asked to consent to your location information being used for this purpose. You can withdraw your consent at any time by updating your location services preferences in your device settings.

4. Personal Information we receive about you from other sources

We may receive information about you from third parties we work closely with (including, other business partners, sub-contractors in technical and delivery services, advertising networks, analytics providers and search information providers). We receive this information so that we can provide the Services to you and as part of our legitimate interest to help us provide our Services to you in accordance with your requirements and to improve and personalise our Services.

If you have any questions about the data we keep in this context, please contact us at

If you have registered for the Services on our Site via Facebook, or other third party social media platforms, or if the email address which you use to register is the same as the email address which you used to register for social media platforms, we may obtain information you have provided to the social media platform(s) (such as your name, profile picture, email address, gender and other information you make publicly available via the applicable social media platform) from the account you have with such social media platform and will use that information to provide the Services to you. The Personal Information we obtain will depend on your privacy settings on the social media platform.

Use of your personal information

We use your Personal Information on the following legal basis for the following purposes:

1. To perform our agreement to provide the Services to you including:

  • to verify your identity and manage and operate your account(s);
  • to provide you with the Services and carry out our obligations under our agreement(s) with you;
  • to provide you with information relating to the Services;
  • to provide you with information about our Audoo partners;
  • to provide you with information about products or services that you request from us; and
  • to notify you about changes to our Site or Services.

2. For our legitimate interest including:

  • to improve our Services;
  • to personalise your visits to the Site and provide tailored content to you so that you have a more relevant and better experience;
  • to analyse and understand how our Site and Service are used including carrying out technical and statistical analysis to monitor our Services and the Site;
  • to offer you improved customer service and support;
  • to conduct market research; and
  • to ensure that content on our Site is presented in the most effective manner for you.

3. To comply with our legal obligations including:

  • preventing and prosecuting fraud; and
  • meeting legal, regulatory, insurance and security requirements.

4. Where you have consented including:

  • where you have consented, for example when you registered for our Services via the Site, or have already received similar products or services from us and not indicated that you do not want to be contacted for such purposes, to provide you with information about products or services which we feel may interest you by post, email, SMS, or other electronic messaging methods;
  • where you have provided your express consent, to provide you with information about the products or services of members of the Audoo Group, and those of our Audoo partners as notified to you at the time of obtaining your consent, which we feel may interest you by post, email, SMS, or other electronic messaging methods;
  • where you have provided express consent.

If you decide at any time that you no longer wish to receive marketing messages from us, you can opt out at any time. To do so, please follow the unsubscribe instructions provided in any of the marketing messages you receive from us or contact us (see “Changing or Deleting Information” below).

5. Anonymised information

We may also use anonymized Personal Information about you when we prepare aggregated data reports showing anonymized information for the purpose of advising ourselves, Performance Rights Organisations and our other business partners regarding past and potential future patterns of music consumption and other insights that may be extracted from this data.

6. Cookies

Our Site uses cookies. A cookie is a small file of letters and numbers that we put on your computer or other device. These cookies allow us to distinguish you from other users of our Site, which helps us to provide you with a good experience when you use our Site and also allows us to improve our Services.

7. Hotjar

We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Sharing your personal information

Where necessary to fulfil our obligations to you, we may pass your details to third parties where this is necessary for the operation of our Service. If you do not wish your Personal Information to be shared in this way, you must not register for the Service and you must not use our Site.

This may include sharing Personal Information about you with Merchants, Performance Rights Organsations and our business partners, suppliers and sub-contractors that join Audoo or that we engage to help us provide the Services to you or to process your information including:

  • Sharing information about you with our other service providers so that we can provide customer service to you.

We may share your Personal Information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (“Audoo Limited”).

As may be necessary for us to comply with our legal obligations, we may disclose your Personal Information to third parties (such as government or regulatory bodies, law enforcement agencies and professional services advisers) in order for us to comply with applicable laws and valid requests for information from government or regulatory bodies, or in order to enforce or apply our User Terms and Conditions and other agreements; or to protect our rights, our customers, or others. This may include exchanging Personal Information with other companies and organisations for the purposes of fraud protection and risk management.

In accordance with our legitimate interest, we may transfer, sell or assign any of the Personal Information described in this Privacy Policy to third parties in connection with a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business, but will take appropriate steps to ensure the confidentiality and protection of your Personal Information in accordance with this Privacy Policy.

Your rights

You have the following rights in relation to how we process your Personal Information.  To exercise any of these, please see the “Contacting Us” section at the end of the Privacy Policy.

1.Obtaining a copy of your Personal Information

At any point you can contact us to ask for a copy of the Personal Information about you which we hold and to request further information in relation to our processing of the Personal Information. If you do wish to receive copies of your Personal Information which we hold, please write to us (including full details of your request) at Once we have received your request we will respond within one month.

In exceptional circumstances, requests that require disproportionate effort may be rejected or only responded to in part; however, we will always communicate our justification for this to you.
We will provide a copy of your Personal Information free of charge, however we may charge a small fee based on administrative costs (not exceeding the maximum permitted by law) for any further copies of this information that you may request.

2. Changing, updating and erasing your Personal Information

We will strive to ensure that the Personal Information that we hold on you is up to date and accurate, based on the information we collect. If you believe that the Personal Information we hold on you is out of date, incomplete or incorrect, please contact us at and we will ensure that it is updated.
If you would like us to stop using your Personal Information, you can request that we erase the Personal Information we hold. Once we have processed your request, we will confirm whether all the Personal Information has been deleted or tell you the reason why any of it cannot be deleted. If you would like us to delete your Personal Information, please contact us at with a request that we delete your Personal Information from our database. We will use commercially reasonable efforts to honour your request. We may retain an archived copy of your records (which may include your Personal Information) to meet our legal obligations.

3. Objecting to processing of your Personal Information

You have the right to request that we stop processing your Personal Information but, if you do, we will no longer be able to provide the Services to you. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue such processing (e.g. if you have also said that you want to continue to use our Services). If you would like to ask us to stop processing your Personal Information, please write to us (including full details of your request) at If Personal Information is no longer processed in accordance with your request, please note that we may need to continue to hold your Personal Information to comply with your other rights (e.g. if you want to unsubscribe to marketing communications, we will place your details on our unsubscribe list to ensure we do not contact you as requested) or our legal obligations. We will notify you of this in our response to your request to object to the processing.

4. Portability of your Personal Information

You also have the right to receive your Personal Information in such a way that it can be transferred to another controller. Once we have received your request, we will comply where it is feasible to do so. If you would like to exercise this right, please write to us (including full details of your request) at

5. Profiling

Where we use automated decision making based on your Personal Information (also known as “profiling”), you have the right to have a person intervene in that decision, to express your point of view, to an explanation of a decision reached and to challenge the decision. If you would like to exercise this right, please write to us (including full details of your request) at

6. Make a complaint

You can make a complaint about how we have used your Personal Information to us by writing to us, you can contact the relevant supervisory authority – for the UK this is the Information Commissioner’s Office, at

Information security

We take the security of your Personal Information very seriously and use strict procedures and security features to prevent unauthorised access to your Personal Information.
Although we will do our best to protect your Personal Information, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your Personal Information transmitted to our Site. As such, any such transmission is at your own risk.

International transfers

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), including the United States, such as where we use a service provider located outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our service providers to allow us to continue to provide the Services to you. Any transfer of your Personal Information will be in accordance with our legal obligations to ensure the safeguarding of your Personal Information during such transfer. By submitting your Personal Information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy.

Links to other sites

Our Site may contain links to and from other websites (“Third Party Sites”). If you choose to follow a link to a Third Party Site, please note that these websites have their own privacy policies and that we are not responsible for these policies. Please check these policies before submitting any information to a Third Party Site.


When contacted with an enquiry from someone who is not a registered user, we will hold the name and contact details only for the purposes of handling the enquiry.
The online forms used for enquiries are subject to the same cookies and tracking as the rest of the website (see the above section ‘Cookies” and our separate Cookies Policy for more information).
Calls made to us may be recorded to protect the interests of all parties. Any call records which are created will generally be deleted within 30 days unless we need to keep them longer to meet our obligations.

Changes to this policy

Our Privacy Policy may change from time to time.  If we change this Privacy Policy, we will post the revised Privacy Policy on our Site with the date from which it is effective. If we make significant changes to the Privacy Policy which affect the manner in which we use your Personal Information, we will notify you more explicitly by, for example, sending an email.

Contacting us

If you have any questions about this Privacy Policy, need further information, wish to exercise any of your rights or to lodge a complaint please contact our team at